Call Us (02) 4296 7155
Visit us Cnr Wattle & Shellharbour Rds, Shellharbour NSW 2529

Positions Vacant

1. Part-time Customer Service Host

   

   We are searching for a part-time Customer Service Host who is energetic and passionate to deliver incredible service, going the extra mile for guests’ satisfaction.
   
   First impressions last forever and as the 1st point of contact for our 500,000+ visitors who walk through our doors each year, your ability to ‘surprise’ members and guests with your bright and bubbly customer service approach will set you apart from the rest.
   
   You will know about all of the offerings and licensing/compliance requirements whilst exemplifying professional and a personal sales techniques to encourage repeat visitation. We make this easy for you by offering modern surroundings in a family-friendly environment with an array of dining outlets, bars, versatile event spaces and a live entertainment schedule.
   
   Working within this role, you would be responsible for:

   • Providing a high level of customer service to members, guests, visitors and fellow employees;
   • Proactively approaching members and guests to ensure they meet club and licensing requirements;
   • Providing information and up-selling of facilities, products and membership to new and existing members via phone or every experience where an opportunity is present; and
   • Effectively communicating with all demographics, portraying a strong passion for our club and brand is a must.

   You will be able to demonstrate:

   • Current RSA Qualification.
   • Hold a current First Aid Certificate or willingness to obtain this qualification.
   • Confident and personable with strong customer service skills and attention to detail.
   • Strong written, verbal and communication skills.
   • Strong computer skills.
   • Effective conflict resolution skills.
   • A firm understanding of licensing requirements with respect to the Liquor Act, Responsible Service of Alcohol and Responsible Conduct of Gambling and the ability to enforce them when required.
   • Good awareness of manual handling principals.
   • Ability to be both a night owl and an early riser as the roster includes various shifts across the 7 day roster.

   What can you expect in return?
   
   All the benefits that come with permanent employment – paid leave entitlements, stable employment etc.
   
   How about a business that invests in our assets; latest equipment and systems, renovated spaces and of course; training and development for our people resources, we have all of this too. We haven’t forgotten about other amazing benefits including uniforms provided, parking, and so forth - check out the Employee Benefits on our website www.shellys.com.au
   
   If you are excited about the possibility of working for a business that continues to set the benchmarks for our competitors in the hospitality industry, then what are you waiting for?
   
   Submit your application to careers@shellys.com.au by Monday 27th May 2019 outlining your suitability for the role. Please reference position number R003-01 on your application.
   
   Please note due to the number of applications received; only short listed candidates will be contacted.

2. Part-time Food and Beverage Attendant

   

   If you’re passionate about providing impeccable service whilst having fun along the way, you’ve come to the right place.
   
   We’re on the lookout for a Food & Beverage Attendant to provide our patrons with memorable dining experiences and people to shake, stir and show-off their bar skills. You must thrive working in a super busy work environment as you could be taking orders one minute to waiting incredible meals the next.
   
   The Food and Beverage team is a large department who provides amazing customer service across multiple food outlets, bars and a variety of event spaces. The energetic team takes a ‘hands-on approach’ to creating customer loyalty whilst staying abreast of service and food trends.
   
   If you have a welcoming smile, helpful nature and a nature flare for sales, you will be a ‘stand-out’ in this role. From locals to growing families, our patrons are diverse and hungry!
   
   Working within this role, you would be responsible for:

   • Wait service, including delivery of meals to patrons and clearing tables.
   • Assisting in functions and events.
   • Bar service, including mixing and serving drinks to patrons.
   • Taking orders and assisting patrons with menu choices.
   • Floor duties, including the collection of glasses and general cleaning.

   
   You will be able to demonstrate:
    

   • Current RSA qualification.
   • Exceptional personal presentation.
   • Positive team players with a strong work ethic
   • Excellent time management skills and ability to work under pressure
   • Good working knowledge of WH&S principles, food safety and hygiene.
   • Good working knowledge of food and beverage trends.
   • The ability to work days, nights, split shifts and weekend shifts.

    
   What can you expect in return?
    
   All the benefits that come with permanent employment – paid leave entitlements, stable employment etc, a friendly and progressive team.
    
   How about a business that invests in our assets; latest equipment and systems, renovated spaces and of course; training and development for our people resources, we have all of this too. We haven’t forgotten about other amazing benefits including uniforms provided, parking, and so forth - check out the Employee Benefits on our website www.shellys.com.au
   
   If you are excited about the possibility of working for a business that continues to set the benchmarks for our competitors in the hospitality industry, then what are you waiting for? Submit your application to careers@shellys.com.au by 22nd May outlining your suitability for the role. Please reference position number R002-01 on your application.
   
   Please note due to the number of applications received; only short listed candidates will be contacted.
    

1. General Application

   

   ARE YOU A COMMITTED INDIVIDUAL?

   
   If you are interested in applying for any suitable positions within the Food & Beverage, Gaming, Cellar, Reception, Kitchen, Promotions or Maintenance departments, please complete the Employment Application Form online and submit a Cover Letter and Resume to complete your application.
   
   Please note we do not always have vacancies in the above areas, therefore your application may only be reviewed if a suitable position does become available.
    
   APPLY ONLINE